Frequently asked questions
Let us show you how your product come to life.
We specialize in beach tennis gear including rackets, apparel, accessories, and custom equipment.
Yes! We offer models for all skill levels—from beginner to professional. Check product descriptions for recommendations.
Absolutely. You can personalize colors, grip style, and even add your name or logo. Just select the customization options at checkout.
Each product page includes a sizing guide and performance notes. If you’re unsure, contact us for personalized advice.
Support
Frequently asked questions
We’re just a message away. Contact us via WhatsApp or email and we’ll get back to you within 24 hours.
Any questions
info@ownbt.com
787 587 9221
Currently, we ship across Puerto Rico and the United States. For international orders, contact us directly.
Orders typically arrive within 3–7 business days, depending on your location and shipping method.
Yes. You’ll receive a tracking number via email once your order ships.
You can return unused items within 14 days of delivery. Customized products are non-returnable unless defective.
Contact us via email or WhatsApp with your order number and reason for return. We’ll guide you through the process.
Support 24/7
Frequently asked questions
Yes. We’ll send you a digital mockup for approval before production begins.
You can reach us via email at info@ownbt.com or WhatsApp at 787 587 9221. We respond within 24 hours.
How long does it take to receive a custom racket?
Yes! If you’re ordering for a club, school, or event, contact us for special pricing and packages.
We accept major credit cards, PayPal, and ATH Móvil (for Puerto Rico orders).
Yes. All transactions are processed through encrypted, PCI-compliant platforms to ensure your data is protected.
Yes! Enter your promo code at checkout. If you’re having trouble, reach out before completing your order.
Yes! Digital gift cards are available in various amounts and make the perfect gift for beach tennis lovers. You can purchase them directly from our website.
Thanks for Visiting Our FAQ!
We hope this page answered your questions and helped you feel confident about shopping and playing with us. If there’s anything else you need, don’t hesitate to reach out—we’re here to help you gear up and get back on the sand!
